At Guestcare365 (guestcare365.com), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform, including features that integrate with Meta's WhatsApp Business API.
Information We Collect
When you use our services, including connecting your WhatsApp Business Account, we may collect the following information:
- Your name, email address, and business details
- WhatsApp Business Account ID and associated phone numbers
- Messages metadata and content (only when authorized by you)
- Access tokens and integration credentials (stored securely)
- Device and usage information, including logs and diagnostic data
How We Use Your Information
We use the collected data to:
- Facilitate WhatsApp Business onboarding and message delivery
- Allow you to interact with your customers via WhatsApp within Guestcare365
- Monitor system performance and ensure reliable delivery
- Comply with Meta's WhatsApp Platform Policies
- Provide customer support and improve our services
Message Privacy and Security
End-to-End Encryption
Messages sent and received through WhatsApp are end-to-end encrypted by Meta. Guestcare365 only stores message content if explicitly authorized by the business account holder, and only for the purposes of rendering chat history and analytics. We never sell, share, or use your message content for advertising purposes.
Sharing of Information
We do not share your information with third parties, except:
- With Meta (Facebook) when required to operate WhatsApp features
- With legal authorities as required by law
- With service providers under strict confidentiality agreements (e.g., cloud storage)
Data Retention
We retain your information only as long as necessary to provide the services or comply with legal obligations. You may request deletion of your data at any time.
Your Rights
You have the right to:
- Access and update your personal information
- Disconnect your WhatsApp Business account at any time
- Request deletion of your data
Security
Guestcare365 follows industry best practices to protect your data, including secure encryption, API key protection, and regular security audits.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will notify you by updating the effective date above.
Contact Us
If you have any questions about this policy, please don't hesitate to reach out: